Privacy & Cookie Policy

Introduction

This privacy policy applies to all websites owned and operated by Enchanted Kingdom and communications between you and us as a business. Please read it carefully to understand how we collect, use, and protect your personal data.

Who Are We?

When we refer to “we” (or “our” or “us”), we are referring to Enchanted Kingdom, a trading name of Enchanted Kingdom Ltd., which operates the immersive event at Slane Castle.

How We Collect Your Data and What Data is Collected

When you visit our website, contact us, or use our services, we collect personal data. The ways we collect it are broadly categorized as follows:

  • Information You Provide to Us Directly: This includes the personal information you provide when you fill out a contact form, purchase tickets, or sign up for our newsletter. Information may include contact details, ticket purchases, and preferences. You are not required to provide personal information, but this may limit our ability to offer certain services.
  • Information We Collect Automatically: When you interact with our website, we automatically collect certain information, such as your IP address, device type, and analytics related to your browsing activity. This helps us understand how users engage with our website and enables us to improve it.

Some of this information is collected using cookies and similar tracking technologies. For more information on cookies, please refer to our Cookie Policy.

How We Use Your Data

We use your personal data to provide the information and services you’ve requested and to manage our relationship with you. Additional uses of your data include:

  • To communicate with you, including providing you with requested information or updates regarding your event booking.
  • To enhance and protect our services, ensuring the website functions properly and securely.
  • For marketing purposes, such as displaying targeted advertising or sending promotional emails in accordance with your preferences.
  • For analytics and reporting, where anonymized data is used to create reports and improve our services.

How We Share Your Data

There are occasions when we need to share your personal data with third parties. We only disclose your data to:

  • Third-party service providers who assist in delivering services, marketing, or functionality on our website.
  • Approved processors, ensuring appropriate legal and technical safeguards are in place.
  • Regulators or law enforcement when required by applicable laws or to defend legal rights.
  • Other parties with your consent.

We do not sell or share your data with third parties for their own use without your prior consent.

International Data Transfers

While we strive to store and process data within the European Economic Area (EEA), there may be instances where your data is transferred outside the EEA. In these cases, we ensure that appropriate legal protections, such as Standard Contractual Clauses or Privacy Shield certifications, are in place to safeguard your personal data.

How We Protect Your Data

Security is a top priority for us. We use Secure Socket Layer (SSL/HTTPS) technology to encrypt and protect the transfer of personal data. Additionally, we have implemented industry-standard security measures and continually monitor our systems to safeguard your information.

Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, such as providing services, complying with legal obligations, or resolving disputes. Once your data is no longer needed, it will be deleted or anonymized.

Your Rights

As a user, you have rights regarding the personal data we hold about you, including:

  • Right to Access: You can request access to your personal data at any time.
  • Right to Rectification: If your data is inaccurate or incomplete, you have the right to request correction.
  • Right to Erasure (“Right to be Forgotten”): You can request that your data be deleted under certain circumstances.
  • Right to Restrict Processing: You may ask us to limit the processing of your personal data.
  • Right to Data Portability: You can request a copy of your data in a structured format.
  • Right to Object: You can object to certain types of data processing, such as marketing.
  • Right to Withdraw Consent: You can withdraw consent for data processing at any time.

To exercise any of these rights, please contact us at info@enchantedkingdom.ie.

Complaints

If you are dissatisfied with how we handle your personal data, you can file a complaint with us at info@enchantedkingdom.ie or with the Irish Data Protection Commissioner (info@dataprotection.ie, www.dataprotection.ie).

How to Contact Us

If you have any questions or concerns about this privacy policy, our websites, or how your data is handled, please get in touch:

Email: info@enchantedkingdom.ie

 

Cookie Policy

Cookies are small data files that are placed on your computer or mobile device when you visit a website.

Cookies are widely used by website owners to make their websites work, work more efficiently, and provide reporting information.

Where required by applicable law, we will obtain your consent before placing any cookies on your device that are not strictly necessary for the functioning of our website.

First-Party and Third-Party Cookies

Cookies set by the website owner are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits our website and also when it visits certain other websites.

We use both first-party and third-party cookies for several reasons. Our first-party cookies are required for technical reasons in order for our website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other first and third-party cookies also enable us to track and target the interests of our users to enhance the experience on our website. Third parties also serve cookies through our website for advertising, analytics, and other purposes, as described below.

The types of first and third-party cookies served through our website and the purposes they perform are outlined below. Please note that the specific cookies served may vary depending on the website you visit. You can find details of the particular cookies that are served on each website, as well as any third-party cookies, by clicking on the Cookie Settings link on the applicable website.

Alternatively, you can use your browser settings to control how cookies are set on your device. However, blocking some types of cookies may impact your experience of the website and impair the services we are able to offer. More detailed information about how to control cookies is provided later in this policy.

Controlling and Managing Cookies

You have the right to decide whether to accept or reject certain cookies. You can use our Cookie Settings link to manage your preferences, or you can adjust your web browser controls to accept or refuse certain cookies.

You can amend your cookie preferences at any time, including by withdrawing your consent to certain cookies, through our Cookie Settings tool or by changing your browser settings. If you choose to reject cookies, you may still use our website, although your access to some functionality and areas may be restricted. You may need to refresh your page for your settings to take effect.

Most browsers will allow you to see what cookies you have and delete them individually or block cookies from particular or all websites. Be aware that any preferences set will be lost if you delete all cookies, including your opt-out preferences, as this requires an opt-out cookie to be set.